IMPORTANT COVID-19 INFORMATION WHEN BOOKING YOUR APPOINTMENT
MovewithEze does all it can to minimise the risk of Coronavirus (Covid-19) cross infection, following government’s and UK trade bodies’ guidelines to provide the safest possible ‘infection control/prevention’ environment.
Please read the information on this page, as it is important to keep you and everyone at the clinic safe.
Ahead of your appointment
Before you make an appointment, it is important that you read the questions below. These questions will be asked again on the phone the day before your appointment, and your practitioner is required to ask these questions once more on the day of your appointment, as your situation might have changed. Please bear with us - this is to keeping you and everyone else at the clinic safe.
Please read and answer the following questions before making your booking
Do you or anyone in your household have symptoms of COVID-19 (new cough, fever or loss of smell/taste) now or in the last 7 days?
Have you or anyone in your household been in contact with someone with confirmed/suspected COVID-19 in the last 14 days?
Are you, or anyone with whom you are in regular contact, considered to be in a high-risk group if you contract the virus? (clinically extremely vulnerable or clinically vulnerable – see more info here)
Are you, or anyone in your household, at high risk of transmitting the virus by nature of your occupation i.e. a nurse, doctor, care worker?
Do you have respiratory symptoms or conditions such as asthma or hay fever?
For more information on the symptoms of COVID-19 please see the NHS website here.
Clients and our practitioners will not be allowed face to face appointments if:
They have confirmed OR suspected COVID-19 or
They have or have had in the last 7 days symptoms of cold or flu like symptoms.
They live with or have been in contact with confirmed OR suspected COVID-19 afflicted people or have symptoms of the illness
They are considered high-risk and extremely vulnerable or have a letter to say they must shield
All appointment bookings will be made either online, via email or via telephone, and all new clients will require £20 deposit payment in advance.
You will not be charged for any appointment which you miss due to illness or if you have been turned away by clinic staff. Deposits/booking fees can be used for another appointment but we regret they cannot be refunded.
After you have made your booking & attendance;
Once you have made your booking, you will also receive an email asking you to fill in an online medical history, a Covid-19 screening form and a link of what to expect prior to your appointment.
Screening Call
24 hours before your appointment, you will get a email reminder and we will give you a call to run through the screening questions again to ensure you’ve not developed any symptoms associated with COVID-19 since booking your appointment.
This may be that a remote video/telephone consultation is advised if the benefit of attendance is outweighed by the risk, and if you do not feel comfortable to come to the practice.
If at this point neither a face-to-face or telephone appointment is suitable, you will be offered to re-book your appointment at a future date (and follow the same screening process again).
Practitioner & PPE
Full PPE (personal protective equipment) will have to be worn; gloves, face mask and apron, in accordance to the government guidelines. All disposable items are thrown away in separate clinical waste bins. Clinic uniform will be laundered daily at a high temperature.
Practitioners will wear a face covering if they need to use public transport to come to the practice.
Distancing measures taken at the clinic
Please arrive on time at your appointment, however, If you arrive too early, you may have to wait outside the clinic.
Treatment sessions will be spaced out with staggered times to avoid contact with other patients and to allow for cleaning/disinfecting.
If you are accompanied, your companion will be asked to wait outside the clinic.
What to bring and do before arriving at the clinic
Please arrive wearing your personal mask or face-covering before entering the clinic. This is as per government recommendations.
Keep your phone in your bag or coat.
Arrive with as few belongings as possible.
If possible, use your own toilet before attending the clinic.
On arrival and within the clinic
Your practitioner will greet you at the reception door at the time of your appointment as there will be no on-site receptionist. If there is another client at the door, then please be patient and wait until such other client is allowed in before you call your practitioner; DO NOT ENTER unless your presence has been acknowledged by your practitioner.
Please wash your hands as soon as you enter the clinic with your personal hand sanitiser or with the one provided at reception.
If you need to dispose of tissues, please use the pedal bin provided at reception
In case you need to wait for your appointment, only use the plastic chairs at the reception.
Avoid as many touch points as possible.
Treatments at The Clinic
You will be asked to put your coat/clothes on the plastic chair.
All fabric equipment has been removed (chairs, towels, covers….).
If after your appointment you develop symptoms of Covid-19 please let us know immediately to enable us to inform staff and clients.
On leaving the clinic the practitioner will escort you outside.
You will receive a follow-up call from us to see how things went and to book another appointment if needed.
High standard of hygiene at the clinic - the cleaning protocol
The entire clinic will be deep cleaned daily.
Practitioners will clean and disinfect in-between use: the treatment couch, chairs, floors and all touch points/hard surfaces.
Practitioners will be wearing a face mask, single-use apron and gloves and will wash hands prior to and after the sessions.
The clinic toilet will be disinfected regularly throughout the day.
Aeration of the rooms will be increased.
We regret that you will have to expect slightly less comfort as pillows and couch covers won’t be used at this time.
Thank you for your ongoing support and understanding. We must adapt together during these challenging times.
We are looking forward to welcoming you back!
Keep well and safe!
Okey & Uju